Workshops
In-Company Workshops
Virtual and live sessions tailored to your business needs.


Seeking to boost your key account program and elevate team performance?
I deliver full-day and two-day workshops with tailored content to address your situation and needs.
Who the workshops are designed for...
For Key Account Managers to develop business acumen skills for building customer credibility
For Sales leaders needing to launch or re-energize an existing KAM program
For Business Development executives looking to create momentum with 1-2 companies
What you will get out of the workshop

A proven approach for building customer-focused account plans and value propositions

An assessment of the current program with a report-out for discussion at the workshop

Best practices for how other companies handle internal obstacles to change

Group and individual discussion on gaps, goals, and needs to execute KAM

Deep dives on topics such as internal support, customer engagement, and value creation

Plans and actions to implement account strategies over the next 18-24 months
Sample program of a recent 2-day workshop
Day 1

Welcome and introduction

KAM as a business strategy to drive customer-centricity

Understanding the keys to success and mistakes to avoid

KAM as a multi-year journey with milestones

Exercise: Assess the organizational capabilities and individual competencies

The importance of educating C-level executives for support and sponsorship
Day 2

Joint customer planning as the starting point for success

Capturing voice-of-the customer to align priorities and joint efforts

Understanding value propositions and the value co-creation process

How to improve cross-team and functional alignment

Using technology to enable process

Measurement and metrics to monitor

Bringing it all together